In the highly competitive real estate industry, it’s important to be known as someone who is truly customer focused.

In this interactive workshop we will:

  • Identify six key ingredients of great customer service.
  • Discuss the importance of developing a professional identity through establishing core values.
  • Discuss ways to get your customer to help you provide a great customer experience.
  • Develop a plan to ensure success with co-op agents.
  • Identify internal customers who are critical to your professional success.
  • Discuss 5 action steps for creating great internal customer service that leads to a great customer experience for the “paying” customer.
  • Discuss how customer complaints are actually good for your long term success.

This course will assist real estate professionals in creating a comprehensive customer service strategy that will assist in their ability to create referrals through their provision of a great experience for both external (buyers/sellers) and internal customers.

Date: Monday, May 12
Time: 9 a.m. – 12 p.m. or 1 – 4 p.m.
Location: HAR Central
Investment: $25

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