The ActiveKEY operates on 2G technology which is being phased out by all major cell phone carriers and will no longer be supported by Supra. The ActiveKEY is scheduled for deactivation on Oct. 15.

Supra began converting all remaining ActiveKEY users to the eKEY on June 21.

Call HAR Member Services at 713.629.1900 Option 4 and someone will be happy to help upgrade you to the eKEY.

How to Prepare Before You Call

  1. Verify the operating system of your phone. The eKEY app works with Apple iOS 12 (or later) and with Android OS 8 (or later). View more info here.
  2. Download the Supra eKEY app from the App Store or Google Play
  3. Decide what 4-digit PIN code you want.

Good news! Moving to eKEY also saves you on monthly fees. Pricing starts at just $12.67 per month, a savings of $4 per month from your ActiveKEY fees.

eKEY is the access key of choice

The eKEY app has become the key access method of choice for hundreds of thousands of agents! Enjoy all the great features of eKEY designed to streamline your business. You do NOT have to have cell coverage to access keyboxes.

Choose between two eKEY service levels

Determine the service level that fits your needs.

Brochure | Comparison Chart

eKey Basic

  • $12.67 + tax monthly, debited on the 8th of each month
  • Set access hours to listings, change lockbox shackle codes in an instant and track lockbox inventory
  • See real-time data at the door and current property notes
  • Receive detailed real-time showing notifications including the start time and end time of showings

eKey Professional

  • $23.46 + tax monthly, debited on the 8th of each month
  • View and search MLS listings and agent roster, even when offline
  • Create real-time property notes viewable when opening the lockbox
  • View map and turn-by-turn directions to listings
  • View all of your colleagues contact information at your fingertips
  • Easily access your list of buyers and invite them to use the Supra Home Tour app to rate and compare listings

Check out our eKEY Resource page where you may find answers to some frequently asked questions and read testimonials from several eKEY users.