ShowingSmart FAQs

• Currently in Beta Testing Phase •

Q. What is ShowingSmart?

ShowingSmart is the staffed showing service that has been developed by our in house Technology Team as a program for members. It has been developed with significant input from members to make it the most valuable showing service in the market. It’s the smart way to schedule showings. I mean the word “smart” is even in the name!

Q. Why would I choose to use ShowingSmart as the showing service for my listing?

ShowingSmart has been designed from the ground up by REALTORS® for the benefit of REALTORS® and your clients. As we have proceeded through the testing process, we have implemented countless improvements and additions based on feedback directly from our testers. We have the flexibility to be able to make changes rapidly unlike a service that might not be based here or operated by your association. Also, we have built in a robust feedback system that has generated much more feedback from Showing Agents and their clients, according to the information we have been told from our Listing Agent testers. Lastly, while we do not yet know what the pricing structure will be, we do expect it to be very competitive with any other option on the market.

Q. Who may use the ShowingSmart platform?

During the Beta testing period, all HAR members may utilize the platform for their listings—after completing a short introductory online course. We ask that any Beta testers provide feedback and suggestions to continue to improve the service.

Q. How much does ShowingSmart cost?

Through the end of the Beta testing period, ShowingSmart will be provided for free. We anticipate beginning to charge for the service in early 2022. We do not know how much it will cost yet because we need to determine how much it is being used during the Beta period. If the majority of members use the online platform to add their listings and schedule showings instead of calling in to the staffed call center, then the cost will be lower since the largest cost is the staffed call center.

Once we have a better idea of the actual cost that will begin in early 2022, we will communicate that to all members as soon as possible so they may plan accordingly. We know that there are many different pricing models with other showing services, so our goal is to be priced lower than what most members are currently paying. Now, that’s smart! ShowingSmart!

Q. What is the timeline for the launch of the service?

We are currently in the Beta testing phase. We anticipate that the Beta testing phase will run through early 2022, but it will depend on how much feedback we receive and how quickly we can implement that feedback to make sure it is the best showing service on the market.

Q. What are the phone numbers I need to know for ShowingSmart?

  • The ShowingSmart call center number is 713-930-0427 and will be available from 8:30 a.m. to 7:30 p.m. seven days a week during the testing period.
  • You and your clients will want to save 281-214-6901 as ShowingSmart in your phone because that is the number from which any outbound calls or text messages will originate. 

Q. I’m ready to start using ShowingSmart. How do I get started?

You may watch this quick video to learn more about how to access the ShowingSmart platform.

Q. How do I enter a listing into the ShowingSmart service for showings?

You may watch this quick video to learn more about how to enter your listings.

Q. If I have a Co-Listing Agent on my listing, can that agent also access ShowingSmart?

As long as the Co-Listing Agent has completed the required introductory ShowingSmart training, either one of you would be able to manage the listing in ShowingSmart

Q. How do I schedule a showing if I want to do an agent preview or schedule a showing for a buyer who wants to see a listing that utilizes ShowingSmart?

You may watch this even quicker video to learn more about how to schedule a showing using ShowingSmart.

Q. Are there any additional videos or trainings I can watch to learn more about how to use ShowingSmart?

In order to become a Beta tester, you must complete a quick introductory training. Upon completion of the training, you will have immediate access to enable your listings in the platform. We also have brief feature videos throughout ShowingSmart, so you can learn more about how to make the most of the service. If you prefer to attend a live online training where you may ask questions, we will continue to offer weekly classes as long as the interest is there. Links to register for those classes will be posted in the Members Only Portal in the right-hand column.

Q. Do I have to activate all of my listings, or can I only enter select listings for showings?

We know that many members may have already paid for a showing service for existing listings. You may only have one showing service for your listing at a time, so you may choose to move all of your existing listings over to the ShowingSmart platform, or you may choose to just activate individual listings—or just new listings. If you do continue to use another showing service while testing ShowingSmart, we would recommend contacting your current service to tell them you are not using them for that particular listing.

Q. Does my entire brokerage have to use the platform, or can I just use it?

You may use the ShowingSmart platform regardless of whether your broker is using it or any other agents in your office…but they will hopefully want to use ShowingSmart once they see how easy it is to use.

Q. Is ShowingSmart only for Platinum subscribers?

ShowingSmart will be available to ALL members. However, if you are interested in joining the MLS Platinum program like more than 17,000 other members have, you may go to www.har.com/platinum to learn more today.

Q. Will Non-MLS Subscribers be able to schedule appointments via ShowingSmart?

No. Non-MLS Subscribers will need to contact the listing agent directly to schedule any appointments at this time.

Q. Will appraisers be able to schedule appointments via ShowingSmart?

Yes. Appraisers who are subscribers to the MLS will be able to make an appointment while the listing is in status A, OP, or PS. Once the listing changes to status P, you will need to contact the listing agent directly to schedule any appointments.

Q. Can I schedule an appointment on listings that are currently Pending?

No. Pending listings are not available for showing appointments. Any member may request an appointment for a listing serviced by ShowingSmart if the status of the listing is Active, Option Pending, or Pending Continue to Show.

Q. Can I schedule an appointment on a Coming Soon listing?

No. Under MLS rules, Coming Soon listings cannot be shown. Once a listing status changes to Active, that listing will be available for appointment scheduling.

Q. How do I make a change to my showing instructions?

You may easily update any information in the showing by logging into the ShowingSmart platform and making any desired changes. You may also call the call center and provide your Showing Code to make any changes on your account or to Showing Instructions for a listing.

Q. Can I still schedule a showing through ShowingSmart even if the listing agent is using another showing service?

You may submit the showing request via the ShowingSmart platform but will be forwarded to that vendor to complete the request.

Q. Can I switch an active listing from another showing services to ShowingSmart?

Yes. If you would like to transfer management for showing appointments from another showing service to ShowingSmart, simply set up the listing in the ShowingSmart service and update the Appointment Desk Phone in Matrix to reflect the ShowingSmart phone number, 832-246-7469. You will also need to disable the listing with the prior showing service, otherwise showing agents will still be able to request appointments on your listing directly through the original showing service.

Q. Can I pause showings if I want to temporarily stop allowing them? 

You may use the Block Time feature to prevent showings from being scheduled for specific times of the day, complete days, or even longer. We are also working on a feature to pause showings with the click of a button.

Q. If I have feedback about how to improve ShowingSmart, who can I contact?

We are constantly improving all of our products, so we need to hear from you to make sure we have the best showing service in the market. Please email any suggestions or comments to feedback@showingsmart.com.

Q. If I need additional help or have questions, who can I contact?

ShowingSmart support is here to help. You may email us at support@showingsmart.com and someone will respond as quickly as possible.

Note: You must enable your listing in ShowingSmart in order for the “Request an Appointment” link in Matrix to launch the ShowingSmart platform and allow appointments to be scheduled.

If you enter the ShowingSmart phone number into Matrix but do not enable the listing in ShowingSmart, the system will not allow appointments to be scheduled for your listing.

If you enable your listing in ShowingSmart, regardless of the phone number entered in the “Phone Appt Desk” field in Matrix, the Request an Appointment link will link to the ShowingSmart platform.

Thank you for your interest in ShowingSmart! We couldn’t do it without you! No seriously…we need your listings, so enter them today!

HAR Communications Dept.



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October 2021

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