HARConnect

Important Notice from Supra and Houston Association of REALTORS®

The ActiveKEY operates on 2G technology which is being phased out by all major cell phone carriers and will no longer be supported by Supra.

Supra is converting all remaining ActiveKEY users to the eKEY beginning on June 21.

Virtual appointments are now available for:
Monday, June 21 – Friday, August 6.

Your virtual appointment will occur within a one-hour window where a Supra representative will contact you VIA PHONE call to activate the Supra eKEY app. You must be available during the appointment time you select.

Next steps: how to prepare 

  1. Schedule your appointment
  2. Verify the operating system of your phone. The eKEY app works with Apple iOS 12 (or later) and with Android OS 8 (or later). View more info here.
  3. Download the Supra eKEY app from the App Store or Google Play
  4. Decide what 4-digit PIN code you want.

Your ActiveKEY refund is waiting

Supra will refund your paid 2021 ActiveKEY fees when you upgrade to eKEY during the following timeframes:

June 8 – July 7:  $116.97 refund (equal to 7 months of fees)

July 8 – August 7:  $100.26 refund (equal to 6 months of fees)

Good news! Moving to eKEY also saves you on monthly fees. Pricing starts at just $12.67 per month, a savings of $4 per month from your ActiveKEY fees.

eKEY is the access key of choice

The eKEY app has become the key access method of choice for hundreds of thousands of agents! Enjoy all the great features of eKEY designed to streamline your business. You do NOT have to have cell coverage to access keyboxes.

Choose between two eKEY service levels

Determine the service level that fits your needs.

Brochure | Comparison Chart

eKey Basic

  • $12.67 + tax monthly, debited on the 8th of each month
  • Set access hours to listings, change lockbox shackle codes in an instant and track lockbox inventory
  • See real-time data at the door and current property notes
  • Receive detailed real-time showing notifications including the start time and end time of showings

eKey Professional

  • $23.46 + tax monthly, debited on the 8th of each month
  • View and search MLS listings and agent roster, even when offline
  • Create real-time property notes viewable when opening the lockbox
  • View map and turn-by-turn directions to listings
  • View all of your colleagues contact information at your fingertips
  • Easily access your list of buyers and invite them to use the Supra Home Tour app to rate and compare listings

Check out our eKEY Resource page where you may find answers to some frequently asked questions and read testimonials from several eKEY users.

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HAR Communications Dept.

13 comments

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  • I think there was somewhere on this page a place to agree to something. I can’t seem to find it. I believe it was an agreement to let the monies be taken from our accounts. Not sure.

  • With all the bad ratings and reviews of the eKey app, why are we forced to transition in getting the app? My ActiveKey has been very reliable in doing it’s job without any problems. Every time the app doesn’t work, it makes realtors look bad and we can end up losing the client.

    • Angelina, the feedback that HAR has received from the 37,000 agents already using the app throughout the Houston area has been largely positive. The ActiveKEY operates on 2G technology which is being phased out by all major cell phone carriers. That means that by later this year, the ActiveKEY will no longer work or be supported by Supra. In other words, there won’t be a choice in terms of device. You’ll either have one that works or one that does not.

  • Good Morning ~

    I have a flip phone as I am going off the grid as much as possible. All the wifi is UNSAFE. Will this work with a flip phone? If not, ??.

    Thank you,
    Sherron Southworth

  • Hello,
    I do not want the new eKey app. Therefore, I would like a refund as I have paid for the Supra Key to Jan 2022, Will you be crediting my credit card back the balance. Please advise.
    Thank you

    • Tracy,

      The Supra fee you paid is for key services through January 2022. If you choose to no longer have key services, there is no refund for the remaining service period. You may continue the service after August 6th by upgrading to the eKEY.

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